Minimize disruption costs and enhance passenger handling through AI-driven recovery coordination across crew, aircraft, and operations. AeroZen enables real-time IRROP detection and orchestration, automates crew swaps, rebooking, and compensation, and delivers end-to-end visibility across your Operations Control Center (OCC).
AeroZen is the AI disruption coordination engine that connects flight ops, crew, airport, revenue, and loyalty teams in one response platform. Built to resolve IRROPs before passengers feel them. It predicts, acts, and notifies—within seconds.
With AeroZen, your airline transforms uncertainty into control — with fast, intelligent, and customer-first disruption recovery built for the realities of modern air travel.
Measurable Impact
Strategic Outcomes
Automatically rebook disrupted passengers based on availability, fare class, loyalty tier, and network strategy. AeroZen sends real-time notifications through SMS, email, or mobile app, keeping passengers informed and reassured throughout the process.
Model multiple recovery options within seconds. AeroZen evaluates each scenario against key metrics such as cost, delay propagation, passenger satisfaction, and regulatory impact — enabling teams to choose the best-fit strategy with confidence.
Realign fleet and crew with operational logic that honors duty time limits, aircraft availability, and cascading impacts. AeroZen dynamically updates crew rosters, positions aircraft, and enables rapid turnarounds with full compliance.
Ensure consistency across all customer touchpoints. Whether in-app, at the gate, or via contact center, AeroZen delivers synchronized, real-time updates to staff and passengers — reducing uncertainty and improving transparency.
AeroZen transforms IROPs from a pain point into a competitive advantage. Its end-to-end approach — from detection to decision, action, and communication — delivers resilience, trust, and operational agility.
Capture real-time feedback through integrated surveys and sentiment analytics. Understand emotional impact, identify at-risk travelers, and use insights to tailor post-recovery engagement.
Maintain a full audit trail of every disruption decision and action. AeroZen ensures transparency, accountability, and regulatory readiness across global operations.
🔹 Disruption forecasted from WX, ATC, MRO feeds
🔹 AeroZen triggers crew, aircraft, and passenger modules
🔹 Smart logic selects lowest-cost viable options
🔹 Stakeholders alerted and OCC updates in real time
