When the day goes wrong, your retail experience shouldn't
Disruption recovery automation plus Adeal conversational AI that handles up to 80% of IROP interactions in 12+ languages. Rebook in seconds. Communicate in the passenger's native language. Never use disruption as an upsell moment.
What Care+ does when things go wrong
Six capabilities that turn disruption from a brand-destruction event into a moment of trust.
Flex Rebook engine
Configurable rebooking rules same airline, same alliance, interline, partner carriers. Automatic pax notification, voluntary rebook portal, agent-assisted fallback.
Adeal conversational AI
Airline-specific LLM trained on disruption scenarios. Handles rebook requests, hotel and meal vouchers, refund decisions. Knows when to escalate to a human.
12+ languages
English, Arabic, Hindi, Tamil, Telugu, Bahasa Indonesia, Malay, Mandarin, Spanish, Portuguese, French, German. Native-quality, not translated.
Multi-channel notifications
SMS, WhatsApp, in-app push, email, voice. Passengers get the disruption update on the channel they actually check.
Vouchers, refunds, EMD
Issue hotel vouchers, meal vouchers, transport vouchers, refund vouchers. EMD generation in your PSS. Automatic eligibility check.
Never an upsell moment
Core principle: disruption recovery is NOT a chance to sell. Care+ handles the rebook with grace. The marketing department doesn't get to touch it.
Adeal meet your conversational airline agent
Adeal is the AI agent that runs Care+'s conversational layer. Trained specifically for airline operations, fluent in 12+ languages, aware of your specific fare rules and your alliance partners. Already in production at a major Saudi LCC handling tens of thousands of IROP interactions per month with sub-4-minute median resolution. Adeal is also embedded in Retail Core for sales conversations and in Loyalty+ for member servicing.
Inside Care+
Four functional modules.
Flex Rebook
Auto-rebook engine with configurable cascade: same flight number → same day → next day → alliance → interline.
Adeal
Conversational AI for disruption, servicing, and self-service. Connects to Retail Core for sales conversations too.
Voucher & EMD
Issue hotel, meal, transport, and refund vouchers. EMD generation in your PSS.
Notification Orchestrator
SMS, WhatsApp, push, email, voice channel selection by pax preference.
Disruption is when your brand is made or broken
Care+ is the difference between a passenger telling their colleagues 'they actually rebooked me before I asked' versus 'they did nothing for hours.'